Residential FAQ

What Makes Denver's Window Shine Different?
Denver's Window Shine places quality at the top of our list which means doing jobs at 100% not rushing through to get to the next paying customer. We also take every step necessary to protect your home or business while performing our service. Denver's Window Shine is also very easy to contact for any questions you may have. Customers like to communicate in many different ways these days and we choose to communicate with you in the way you desire. Feel free to call, text or email and we will respond in the way most convenient to you. Have an appointment coming up? Don't worry you will get an instant confirmation reminding you of any estimates and future job bookings. Want to reschedule due to poor weather? Okay we will call you when the weather permits, no cancellation fees here. Want to hire someone that gives back to the local community? Denver's Window Shine often does just that because we truly believe in paying it forward.
Aren't All Window Cleaners The Same?
No! It is important for anyone hiring a window cleaning service to ask the right questions and get the right information. Some window cleaning services wet the glass and squeegee it dry but skip the middle step which is agitating the window to remove the actual grime. We would hate to see you pay for a wet and wipe instead of a quality clean. Also take into consideration all of the things that are important to you when hiring someone. Will they work with you when it comes to rescheduling due to poor weather? Do they remind you of upcoming appointments? How is their appearance? If they don't care about their appearance are they going to care about your homes? Are they educated, if you ask them questions do they have the answers? If you ask us anything about window cleaning, water leaks, water staining, different abrasive materials that can and cannot be used on glass, window sealing etc we have the answers because we specialize in windows. We don't kind of clean windows, kind of trim your bushes, kind of roof your house and kind of use a pressure washer etc? We are professionals who focus on quality window washing, gutter cleaning and customer relationships as opposed to kind of doing everything to generate revenue. We generate revenue through word of mouth by specializing in select services.
What do you do to ensure my property is not damaged?
We remove our shoes or wear covers to protect your carpet, step ladders are placed properly in garden beds so your flowers are not being ruined and we always approach everything with a slower is better mentality when it comes to moving things or using equipment such as poles or ladders. When you hire a service person it is not just about a shiny window, a well painted house, clean carpet etc it is also about hiring someone that will respect your property and not cause damage. We take every step out there to protect your home and our customers regularly comment on this aspect of our business.
Can You Get The Water Spots Off The Window?
This is a service we offer. What we do is we meet with you in person and get your approval to test a spot on your window. We will simply apply our magic to the glass to verify that we can get it off, once we have done that we will offer you a quote for the service. Some water staining does not come off and that is the reason for a test spot before the quote. We do not use hazardous chemicals!
Do You Have A Residential Minimum Service Charge?
Yes. $60.00 is our minimum for window washing and gutter cleaning.
Can You Clean Windows Year Round, Even In The Winter?
Yes we clean windows every season of the year with quality results. However our pure water technology system is not used during extreme cold for exterior windows.
What Is Included In My Window Cleaning Quote?
We offer 3 select packages! Basic: We clean the exterior glass Premium: We clean the exterior glass and wash the screens Ultra Clean: We clean the exterior glass, wash the screens and clean the interior glass! Screen cleaning is included in this package because typically if customers have us do their insides it is every 6 months and screens should be cleaned about twice a year for maintenance.
Do I Need To Do Anything To Get Ready For My Window Cleaning Appointment?
It would be so kind if you can give us full access to the windows. We are more than willing to move heavy items if you are not able but we do ask that breakables, plants, knick knacks and small obstructions like night stands or recliners are moved out of the way. Imagine you wanted to clean your windows and had a tool belt on, how much room would you need. Lastly we ask if you can please have blinds raised, specifically if we are doing outside windows only and you will not be home. It can be difficult to clean a window you can't see through. We understand busy schedules and physical limitations so we are happy to help.
Do I Need To Be Home For My Gutter Or Window Cleaning Service?
The first service it is always nice to get to meet our customer and develop the relationship, however you do not need to be home - just let us know how to lock up and if the pets need fed and we will get to work.
When Is Payment Due?
Payment is due within 15 days of service but most customers pay upon completion. For your convienvence we accept, checks, cash, credit and debit. You can even pay right through your email with the click of a button!
How are your prices?
While there is no guarantee from job to job the vast majority of the time our customers have informed us we are often the middle priced company. In order to offer the cheapest price there has to be some short cuts in quality or service and Denver's Window Shine will not do that. However we rarely get told our price is the highest customers have received.

 

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