Residential FAQ

What Makes Denver's Window Shine Different?
Denver's Window Shine places quality at the top of our list which means doing jobs at 100% not rushing through to get to the next paying customer. We also take every step necessary to protect your home or business while performing our service. Denver's Window Shine is also very easy to contact for any questions you may have. Customers like to communicate in many different ways these days and we choose to communicate with you in the way you desire. Feel free to call, text or email and we will respond in the way most convenient to you.
Aren't All Window Cleaners The Same?
No! It is important for anyone hiring a window cleaning service to ask the right questions and get the right information. Did you know some window cleaning services never open your windows and clean out the tracks or include screen cleaning in your quote. Also removal of paint chips, stickers or tape may not be included but they never mention this to you during the quote. It is important to ask how they actually clean your windows and what is and is not included. Denver's Window Shine quotes each customer for what they want done because we recognize not all customers think of window cleaning the same.
What do you do to ensure my property is not damaged?
We remove our shoes or wear covers to protect your carpet, step ladders are placed properly in garden beds so your flowers are not being ruined and we always approach everything with a slower is better mentality when it comes to moving things or using equipment such as poles or ladders. When you hire a service person it is not just about a shiny window, a well painted house, clean carpet etc it is also about hiring someone that will respect your property and not cause damage. We take every step out there to protect your home and our customers regularly comment on this aspect of our business.
Can You Get The Water Spots Off The Window?
Unfortunately this is not a service we offer at this time for various reasons.
Do You Have A Residential Minimum Service Charge?
Yes. $60.00 is our minimum for window washing and gutter cleaning.
Can You Clean Windows Year Round, Even In The Winter?
Yes we clean windows every season of the year with quality results. However our pure water technology system is not used during extreme cold for exterior windows.
What Is Included In My Window Cleaning Quote?
At the time of the quote we will verify with you what you want to be done and quote you accordingly. Some customers want only the glass cleaned, others want the screens washed and some want the tracks wiped out. Everybody has a different idea of what they expect from a window cleaning service, so we will quote you for your personal needs.
Do I Need To Do Anything To Get Ready For My Window Cleaning Appointment?
It would be so kind if you can give us full access to the windows. We are more than willing to move heavy items if you are not able but we do ask that breakables, plants, knick knacks and small obstructions like night stands or recliners are moved out of the way. Imagine you wanted to clean your windows and had a tool belt on, how much room would you need. Lastly we ask if you can please have blinds raised, specifically if we are doing outside windows only and you will not be home. It can be difficult to clean a window you can't see through. We understand busy schedules and physical limitations so we are happy to help.
Do I Need To Be Home For My Gutter Or Window Cleaning Service?
The first service it is always nice to get to meet our customer and develop the relationship, however you do not need to be home - just let us know how to lock up and if the pets need fed and we will get to work.
When Is Payment Due?
Payment is due at the completion of the service unless other arrangements have been made. For your convienvence we accept, checks, cash, credit and debit.

 

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